Customer Service

In the current situation due to the COVID-19 lockdown in Shanghai, we wish to inform you as follows about operation of BalTec Machinery Shanghai:

  • While obeying preventative guidelines during lockdown, we continue administrative operation in normal capacity.
  • Shipping of equipment at present is challenging and we do everything possible from our side to get the products to our customers. Therefore, our supply chain for the delivery of spare parts, support, repair request and other services demanding mobility is operated from Switzerland, e.g. the parts will be dispatched to the customer directly.
  • This will remain until further notice.

In this challenging time, we are committed to provide you with the best possible service and support under the given circumstance. Should you have questions or comments of any kind, or in case we can assist in any way, please be sure to contact me.

We wish you good health and as everybody is, we are looking forward to returning to normality. BalTec will provide you with an update as necessary and appropriate.